I know I haven't put up a post for ages. That's because why read me when every man and his dog is now an expert on ebooks?! Opinions about ebooks are everywhere - on the online news sites, industry web sites, e-newsletter services. The twitterworld is full of ebook profiles and there are tweets-a-million about all things digital. Whether it's on social networking or media sites, comments about ebooks are everywhere you look. There is no other news in the publishing world anymore. We've lost sight of so many things and I'm seriously wondering if we've forgotten what to say. What else is happening out there? Take away ebooks and digital strategies, there's a long pause. Occasionally someone reverts back to metadata and bibliographic workflows. Perhaps physical distribution. Outsourcing maybe? But where are news stories about service, responsiveness, account management, promotions, content, the people that make this industry (other than the usual suspects). No, it's all ebooks, ebooks, ebooks.
You listen to a podcast or an interview with an author, and it's almost the headline after the story. "Oh, and it's also available as an ebook." Yippee! Congratulations to you, dear author, and wow dear publisher, I'm so impressed! Did you say it like that in the past - oh, and it's also available in trade paperback | audiobook | hardcover. No, you didn't really focus on the format. It was in the marketing blurb and in bibliographic databases. But ebooks are so hip and happening now. But to me, ebook is another format. It's something to respond to consumer demand - give readers the "p" or the "e" - and encourage them to read. Sales patterns will change over time and your business will refocus accordingly. But let's make sure there's lots and bells and whistles now around it. Let's put out media releases and in sales kits to our customers - also available as "e". Yes people rejoice with me. Just remember the story of the publisher who did that, proudly announced ebooks in their promotion and then struggled with all the library calls - having totally forgotten the library market, library ebook vendors, and library suppliers. Ah yes, what works in the consumer space doesn't always work in the library space. Does it Harper Collins?
Yes, you've read this far and I congratulate you. I'm a jaded woman. After eight years speaking digital and fluent "e" for the library market, I'm totally bored by all the stories and tidbits that I see about ebooks. I almost yawn now. Ebooks are finally in the consumer mindset but at the same time it's become boring for me. All industry articles focus on either "e" or POD. Yes, they've fascinated me for years but I'm over it. I'm over ereading devices. Every second person I know has a Kindle. A freakin' Kindle of all things. Another sale to the giant that is Amazon. Why Kindle? I ask. It's the only name they knew. And it's another gadget - one that they'll use a lot, download a heap of books for the device, but in two years time will they still be reading from it?
Maybe that's the thing. I've encouraged, supported and promoted all things "e" for the library market. Great for reference products and scholarly books. Having digital content in an academic library is a no-brainer. And I've helped with content acquisition for our ebook partners in other channels. Naturally I'm eagerly awaiting the Blio product from Baker & Taylor for the library market - and have been involved with Australian publishers on that too. I think it's just the consumer space that's finally caught up. But it didn't just catch up. It's flooded the market. It's all anyone in the industry wants to speak about. There are publishers left, right and centre trying to be digital gurus and show leadership in the industry. There's digital directors on board with the trade houses now but goodness sake, do these people know the ins and outs of all sales channels in the market. Do they truly understand everything from bibliographic workflows through to selling a book. Yes, there are a couple in the ANZ market that do - and they know who they are. As to the rest of you, seriously....? You've hopped on the ebook bandwagon and you are probably really good sales & marketing people but do you have detailed knowledge about what goes on in all the markets in which you operate. Having worked with you all, I don't think you do. YOU think you do. But not all the pieces of the puzzle fit together. We both know it. So don't try and bluff me.
I think I'll just sit back and watch all those downloads, all those zillion articles, all that restructuring, repositioning for the digital world ahead, the names Amazon, Apple, Overdrive, Kobo and others mentioned to the point of adnauseum, and pop on the lounge with a trusty book to escape the same articles that are churned out every day. Did I mention the format I'm reading these days? After two years of my e-reader at a personal level (as opposed to professional) it's more than likely to = shock, horror = be a physical book. The ereader gets a workout for holidays but the rest of the time it's rather dull, lifeless and boring. Yes folks the great novelty has worn off. (After costing me a small fortune in downloads and still dozens and dozens of unread books on the device) I'm now cuddled up with the old-fashioned thing. Remember it? The book. No "e" in front. Ah, those were the days my friends, those were the days.
Showing posts with label Blio. Show all posts
Showing posts with label Blio. Show all posts
06 May 2011
09 October 2010
In the year of the ebook, what counts and what doesn't....?
I'm writing this blog from the Frankfurt Book Fair. If you are keeping up-to-date with the press coverage from Frankfurt, it's the "year of the ebook", it's all about the digital marketplace, ebook here, ebook there, ebook everywhere. Yet for those of us who speak fluent "e" it's quite amusing. We've spoken ebooks for years. But it seems ebook sales in libraries don't count. Ebooks through publisher databases and web portals don't count. Most of my meetings with academic publishers now report on "p" vs "e" sales and the figures are quite interesting, depending on the depth of the "e" range offered to library ebook vendors, how long they've been active players in the ebook market, pricing of the books and simultaneous release. Some STM publishers are sitting above 60% "e" sales, however the majority probably sits around 30% and growing at double - or triple - digit figures. To hear it's the year of the ebook is funny for those of us in library supply. Because we don't count.
On the library front, the major ebook players are well established - EBL, ebrary, Netlibrary, myilibrary. How do they feel when they hear about the year of the ebook? Some of them have played in this ebook domain for over a decade. Their sales are not insignificant. But they don't count. They've worked on content acquisition with academic, professional and scholarly publishers for many years. It must be nice after being in the marketplace for over a decade, in some instances, to hear you are now in the spotlight. But it's not them that are in the spotlight. No, No, No.
You see it's all about the trade. It's about booksellers and how they fit into the equation. Not the giants - like Amazon (with the Kindle) and Barnes & Noble (with the Nook). It's about getting fiction and non-fiction titles to the general consumer through other players. Google Editions will be huge with retailers. Kobo is growing their marketshare here with the Red Group. Blio has launched in the US and will come to ANZ next year. Independent booksellers - large and small - can play in the ebook arena as long as they have a website.
But again, we're forgetting there are other players providing back-end service to booksellers - OverDrive, Ebooks Corporation, Gardners in the UK. The latter advised they have over 100 publishers and 100,000 ebooks in their offer to retailers. They've worked at their strategies for years. Nice to know their time has come! I'm sure they count. Because they supply to the wider book trade.
But let's extend the ramble. There is one really hot topic in all the noise regarding ebooks. And it's also to do with counting. However in this case, it may be counting the loss. TERRITORIAL RIGHTS FOR EBOOKS....
It came up in many of my meetings with publishers with regards to book distribution - not library ebook vendors. If you are distributing the print product, particularly in the academic and scholarly arena, you have seen library supplier sales change. Library suppliers work with ebook vendors who provide services that work with a library management system. Many sales are the "one-sies and two-sies" across an entire range. Overall it makes an impact to your business. But library supply, at say 10% of sales, is small. It's TRADE distribution that's going to hurt.
Publishers being wowed by ebook vendor arrangements for booksellers - particularly Kobo, Blio and Google Editions - are not always thinking about their agent or distributor on the ground in Australasia. They are not thinking about cannibilisation of print. They aren't thinking about inventory, publicity, sales and marketing. All important roles of the agent. They aren't always thinking about communications to their sales agents and distributors about the possible effects. They are going directly to the retailer via the ebook wholesaler - bypassing the normal and traditional book supply chain.
I've discussed it before on this blog, but in the year of the ebook (in the trade, that is, not libraries!), how are we going to carve up the ebook pie. There isn't enough to go around. The role of the sales agent/distributor is going to change. And substantially change. Wholesale terms cannot be applied to both the distributor AND the ebook wholesaler (the Blio's, Kobos etc). The ebook wholesalers have their terms. For a distributor, a revenue or commission stream is all that one can really hope for. How is the publisher going to account for that, what will the percentage look like, and will it be enough to sustain the supply chain we've known and loved all these years (yes, that was sarcasm in case you missed it).
Publishers are trying to hold onto world ebook rights because carving up the digital world is not what many want to do. Distributor roles are changing and substantially. Publishers need to keep in mind they have a sales and marketing partner in the ANZ region who performs a core role with placement of product, raising profiles of authors, publicity, service etc. There are costs associated with these services. Offer the books on the ebook platforms that bypass that arrangement and don't communicate that to your agent. Priceless. Yes, that will make it the year of the ebook for sure. With consumer demand growing for ebooks and print sales constantly under threat, how many distributors will walk away from the print altogether? Publishers need to think about their established business relationships and partnerships in this territory - and find some way to blend it all together in a way that grows the business and recognises the important role a distributor plays. Because look at the fine print of your contracts - to sign up with all these players selling directly to the retailer is no doubt a contractual breach. Publishers overseas need to take a good hard look at the ebook supply chain, work out how they are going to play with the ebook vendor to retailers, what the role of the sales agent/book distributor is in all of that, and how to carve up that pie. There's a new business model out there. What it looks like I don't know. But I do know: we all need to make it work and it has to count for something.
On the library front, the major ebook players are well established - EBL, ebrary, Netlibrary, myilibrary. How do they feel when they hear about the year of the ebook? Some of them have played in this ebook domain for over a decade. Their sales are not insignificant. But they don't count. They've worked on content acquisition with academic, professional and scholarly publishers for many years. It must be nice after being in the marketplace for over a decade, in some instances, to hear you are now in the spotlight. But it's not them that are in the spotlight. No, No, No.
You see it's all about the trade. It's about booksellers and how they fit into the equation. Not the giants - like Amazon (with the Kindle) and Barnes & Noble (with the Nook). It's about getting fiction and non-fiction titles to the general consumer through other players. Google Editions will be huge with retailers. Kobo is growing their marketshare here with the Red Group. Blio has launched in the US and will come to ANZ next year. Independent booksellers - large and small - can play in the ebook arena as long as they have a website.
But again, we're forgetting there are other players providing back-end service to booksellers - OverDrive, Ebooks Corporation, Gardners in the UK. The latter advised they have over 100 publishers and 100,000 ebooks in their offer to retailers. They've worked at their strategies for years. Nice to know their time has come! I'm sure they count. Because they supply to the wider book trade.
But let's extend the ramble. There is one really hot topic in all the noise regarding ebooks. And it's also to do with counting. However in this case, it may be counting the loss. TERRITORIAL RIGHTS FOR EBOOKS....
It came up in many of my meetings with publishers with regards to book distribution - not library ebook vendors. If you are distributing the print product, particularly in the academic and scholarly arena, you have seen library supplier sales change. Library suppliers work with ebook vendors who provide services that work with a library management system. Many sales are the "one-sies and two-sies" across an entire range. Overall it makes an impact to your business. But library supply, at say 10% of sales, is small. It's TRADE distribution that's going to hurt.
Publishers being wowed by ebook vendor arrangements for booksellers - particularly Kobo, Blio and Google Editions - are not always thinking about their agent or distributor on the ground in Australasia. They are not thinking about cannibilisation of print. They aren't thinking about inventory, publicity, sales and marketing. All important roles of the agent. They aren't always thinking about communications to their sales agents and distributors about the possible effects. They are going directly to the retailer via the ebook wholesaler - bypassing the normal and traditional book supply chain.
I've discussed it before on this blog, but in the year of the ebook (in the trade, that is, not libraries!), how are we going to carve up the ebook pie. There isn't enough to go around. The role of the sales agent/distributor is going to change. And substantially change. Wholesale terms cannot be applied to both the distributor AND the ebook wholesaler (the Blio's, Kobos etc). The ebook wholesalers have their terms. For a distributor, a revenue or commission stream is all that one can really hope for. How is the publisher going to account for that, what will the percentage look like, and will it be enough to sustain the supply chain we've known and loved all these years (yes, that was sarcasm in case you missed it).
Publishers are trying to hold onto world ebook rights because carving up the digital world is not what many want to do. Distributor roles are changing and substantially. Publishers need to keep in mind they have a sales and marketing partner in the ANZ region who performs a core role with placement of product, raising profiles of authors, publicity, service etc. There are costs associated with these services. Offer the books on the ebook platforms that bypass that arrangement and don't communicate that to your agent. Priceless. Yes, that will make it the year of the ebook for sure. With consumer demand growing for ebooks and print sales constantly under threat, how many distributors will walk away from the print altogether? Publishers need to think about their established business relationships and partnerships in this territory - and find some way to blend it all together in a way that grows the business and recognises the important role a distributor plays. Because look at the fine print of your contracts - to sign up with all these players selling directly to the retailer is no doubt a contractual breach. Publishers overseas need to take a good hard look at the ebook supply chain, work out how they are going to play with the ebook vendor to retailers, what the role of the sales agent/book distributor is in all of that, and how to carve up that pie. There's a new business model out there. What it looks like I don't know. But I do know: we all need to make it work and it has to count for something.
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15 September 2010
Pricing ebooks in the Australian market: what's going on?
As you know, I spend a lot of time talking "e" - trends, devices, digital content, retail, library and wholesale models - but what I'm really having problems with in the local market is PRICING. Professional seminars often encourage publishers to set the ebook price as the same as the cheapest print edition. So if the first edition is the trade paperback at $32.95, the ebook is the same. When the mass market paperback comes out at say $18.95, lo and behold the ebook price comes down too. Some publishers have said they are bucking this trend and all ebooks will be cheaper - at least 10%. I even hear reports that the ebook will dearer. And others that say the $9.99 price point cracked it so that's what they are looking at.
I remember when we first launched Etitle in 2002 and an academic publisher wanted to get involved but they wanted to set premium prices for the texts they placed. Their model was the price of the book plus $40.00. The next publisher was the price of their book plus 10% minus our trading terms. The next publisher came in at different trading terms altogether. Nothing was easy. And that was THEN! It hasn't improved because each publisher has a different philosophy and a different mindset about the ebook market. Educational publishers look at it one way, reference and professional publishers another. If a publisher primarily released works for library consumption, it was easier to manage the transition (she says with hindsight). They had to provide both formats and give the libraries what they wanted or no sale.
Now I have no problem with an academic or reference book being the same price as the print. There is a lot of development work and the content has educational value. They are also higher priced items and they usually have a three year minimum lifespan. I have issues when publishers price their site licenses out of the market and then wonder why sales drop but that's a discussion for another day...
I fully support publishers charging more for enhanced e-books. If the product has more bells and whistles than a standard ebook (and by default the printed book), then the publisher has produced a superior product. Why should they not recover the costs of multimedia elements - videos, quizzes, links to webs etc.? That sounds perfectly reasonable to me both professionally and privately. Publishers will need to get their pricing right between a normal ebook and an enhanced one, although I'm getting ahead of myself. A lot of Australian publishers are still working on a "normal" ebook. I'll do a Ramble on enhanced books in the future..
Back to pricing. If we take higher priced scholarly, reference and academic works out of the equation, we are left with trade titles. As a consumer what has encouraged me to buy more books (as you know from my last post that doesn't always translate into "read more books"!) is the price point. A price point of US$9.99 to $12.99 for a trade title is a trigger point. If the book sounds interesting and it's a genre I like, there's usually not a lot of time between reading the blurb and pressing the "buy now" or "download now" button. This works really well for authors I don't know. It also works for authors who set their work in a place and time I love e.g. Florence in the 16th Century but I may find the author a little dull (Sarah Dunant comes to mind). At that ebook price point (anywhere under A$15.00) I'll still buy their works and read them, but I don't want to keep the book. It's a read now and throw away item (not that you necessarily do that on an e-reader but you take my point) I believe my price point threshold is A$15.00. Price it under that, make it easy to buy, and voila, it's a sale the publisher wouldn't have had before and one they wouldn't have had in print at the $32.99+ price point.
And as for award-winning, highly regarded books - like Markus Zusak's The Book Thief - I will pay up to AUD $20.00 to read the ebook. However this is where the trend changes. In my case the publisher benefited TWICE - they got the "e" first and then the "p". Why? Because I wanted to read the other anytime and not have to worry about battery life or where my e-reader was at that precise moment in time. It's on the shelf. I grab it. I may want to share it. Recommend it. Read it again (it's an extraordinary book). Somewhere down the line additional sales result - they've got the "e", "p" and hopefully sales from friends who realise what an incredible work it is.
We are already confused with setting the "retail" price of the book. Wholesaler discounts are another kettle of fish altogether. I had a discussion only recently with a publisher who couldn't fathom giving anything more than 40% to a wholesaler of ebooks. Last time I checked, said publisher was offering upwards of 47.5% discount to the chains and grappling with massive returns. (Alas my Ramble is not on the broader book trade here in Australia otherwise this would really open another can of worms!).
Your e-book sale is firm sale. Is it not? I haven't yet heard of someone wanting to return an e-book. And yes, our supply chain for ebooks is a long way from being organised and stable. When it comes to selling ebooks to consumers or via a wholesaler like Kobo or Baker & Taylor for their fabulous Blio product *, there are a lot of costs in the supply chain that need to be factored in. Technology is not cheap, security is a major issue. At the Digital Symposium one publisher leaned over to me and said "did you hear what I just heard? No one is making any money out of ebooks. We're all investing though."
Yes, but sell your content at the right price. Encourage purchases don't divert them elsewhere. Get your ebook rights. Get the supply chain happening and work with those people who know what they are doing. You can't afford not to.
Then again, after reading PubDate Critical recently we may all have second thoughts about this digital revolution? Or that publisher at the Digital Symposium was right. We're not making money out of it. Everyone in the trade is going through this. We've seen the shift to "e" in library supply. And how do we make it work? We are incredibly focused on our customer. At the end of the day, without them we don't exist.
Peter said it beautifully: The central tenet is to be aggressively and remorselessly customer-centric. That is hard for any business, for any industry, but it is the only way to break through into the future.
Just remember there are customers at every step of the supply chain. And get your pricing right.
* I should add I work for a B&T company and I love the Blio product :)
I remember when we first launched Etitle in 2002 and an academic publisher wanted to get involved but they wanted to set premium prices for the texts they placed. Their model was the price of the book plus $40.00. The next publisher was the price of their book plus 10% minus our trading terms. The next publisher came in at different trading terms altogether. Nothing was easy. And that was THEN! It hasn't improved because each publisher has a different philosophy and a different mindset about the ebook market. Educational publishers look at it one way, reference and professional publishers another. If a publisher primarily released works for library consumption, it was easier to manage the transition (she says with hindsight). They had to provide both formats and give the libraries what they wanted or no sale.
Now I have no problem with an academic or reference book being the same price as the print. There is a lot of development work and the content has educational value. They are also higher priced items and they usually have a three year minimum lifespan. I have issues when publishers price their site licenses out of the market and then wonder why sales drop but that's a discussion for another day...
I fully support publishers charging more for enhanced e-books. If the product has more bells and whistles than a standard ebook (and by default the printed book), then the publisher has produced a superior product. Why should they not recover the costs of multimedia elements - videos, quizzes, links to webs etc.? That sounds perfectly reasonable to me both professionally and privately. Publishers will need to get their pricing right between a normal ebook and an enhanced one, although I'm getting ahead of myself. A lot of Australian publishers are still working on a "normal" ebook. I'll do a Ramble on enhanced books in the future..
Back to pricing. If we take higher priced scholarly, reference and academic works out of the equation, we are left with trade titles. As a consumer what has encouraged me to buy more books (as you know from my last post that doesn't always translate into "read more books"!) is the price point. A price point of US$9.99 to $12.99 for a trade title is a trigger point. If the book sounds interesting and it's a genre I like, there's usually not a lot of time between reading the blurb and pressing the "buy now" or "download now" button. This works really well for authors I don't know. It also works for authors who set their work in a place and time I love e.g. Florence in the 16th Century but I may find the author a little dull (Sarah Dunant comes to mind). At that ebook price point (anywhere under A$15.00) I'll still buy their works and read them, but I don't want to keep the book. It's a read now and throw away item (not that you necessarily do that on an e-reader but you take my point) I believe my price point threshold is A$15.00. Price it under that, make it easy to buy, and voila, it's a sale the publisher wouldn't have had before and one they wouldn't have had in print at the $32.99+ price point.
And as for award-winning, highly regarded books - like Markus Zusak's The Book Thief - I will pay up to AUD $20.00 to read the ebook. However this is where the trend changes. In my case the publisher benefited TWICE - they got the "e" first and then the "p". Why? Because I wanted to read the other anytime and not have to worry about battery life or where my e-reader was at that precise moment in time. It's on the shelf. I grab it. I may want to share it. Recommend it. Read it again (it's an extraordinary book). Somewhere down the line additional sales result - they've got the "e", "p" and hopefully sales from friends who realise what an incredible work it is.
We are already confused with setting the "retail" price of the book. Wholesaler discounts are another kettle of fish altogether. I had a discussion only recently with a publisher who couldn't fathom giving anything more than 40% to a wholesaler of ebooks. Last time I checked, said publisher was offering upwards of 47.5% discount to the chains and grappling with massive returns. (Alas my Ramble is not on the broader book trade here in Australia otherwise this would really open another can of worms!).
Your e-book sale is firm sale. Is it not? I haven't yet heard of someone wanting to return an e-book. And yes, our supply chain for ebooks is a long way from being organised and stable. When it comes to selling ebooks to consumers or via a wholesaler like Kobo or Baker & Taylor for their fabulous Blio product *, there are a lot of costs in the supply chain that need to be factored in. Technology is not cheap, security is a major issue. At the Digital Symposium one publisher leaned over to me and said "did you hear what I just heard? No one is making any money out of ebooks. We're all investing though."
Yes, but sell your content at the right price. Encourage purchases don't divert them elsewhere. Get your ebook rights. Get the supply chain happening and work with those people who know what they are doing. You can't afford not to.
Then again, after reading PubDate Critical recently we may all have second thoughts about this digital revolution? Or that publisher at the Digital Symposium was right. We're not making money out of it. Everyone in the trade is going through this. We've seen the shift to "e" in library supply. And how do we make it work? We are incredibly focused on our customer. At the end of the day, without them we don't exist.
Peter said it beautifully: The central tenet is to be aggressively and remorselessly customer-centric. That is hard for any business, for any industry, but it is the only way to break through into the future.
Just remember there are customers at every step of the supply chain. And get your pricing right.
* I should add I work for a B&T company and I love the Blio product :)
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The Book Thief
23 August 2010
The ebook experience: one woman’s perspective
How should one interpret ebook sales figures? We're always hearing about growth, growth and growth. Devices are here, there and everywhere. No device? No problem! Here's the software for you, freely available. Go forth and prosper. Yes, we’ve known for years that anyone who has Adobe Reader can read an "ebook". There's also Adobe Digital Editions and in a galaxy not too far away there's Blio. Within ebook library portals you've got the reader that works best for that ebook vendor. Yada Yada. Basically there’s an ebook vendor, reader, system in every corner.
But let us take all of the technology out of the equation. And the library model too. You want to read an ebook. Good for you! You've worked out where you are going to source your titles from, how you're going to read them (yes, I’m speaking about devices not eyes for those of you being smarty pants), but did you ever think about how your buying behaviour was being analysed? Hmmm, ebook sales are growing but are we really surprised?
This blog documents my ebook experience from day one. Not the library portal, industry work I do everyday in my job, but personal reading experiences. Ah yes, I fondly remember loading Adobe Digital Editions and working out ways to download the Sony platform (tricky when it is programmed not to recognise Australia). But we worked it out. The Sony e-reader was sent from the US, other e-readers came my way to assess them for both professional and personal use. It seems like a lifetime ago but it’s only 15 months ago.
This whole blog was about me trying to understand the consumer experience of ebooks. Of course it developed over the time to ebooks in general and my professional experience, but let’s take ourselves back to the beginning of the blog when bestseller lists for ebooks spoke only of Stephenie Meyer. All I knew about her was bestseller, teenage fiction. Should be an easy read, I thought. So Twilight it was. Ah, my first ebook purchase. I remember it fondly. I read on a computer within a few days. It was cheap. It was easy. Click. Download. Read. Next book. Same thing. E-reader arrived. Two more books, click, click, tick, tick. Now, all opinions on my reading tastes aside, I was amazed at how easy it was to read the ebooks. I read both on the laptop and on a device.
I read several ebooks in quick succession. I was eager. I wanted more. I was like a newborn vampire. I needed to feed! So I found myself downloading from every possible site. I used publisher sites, library sites, Gutenberg, Sony. If I saw the words free e-book, I signed up. If I saw e-book bundles or $1.00 books, click click, purchase. I couldn’t help myself.
GOODNESS when I think of what I've done, I just shake my head. Did I ever think about how those purchases would track in figures? No, I just wanted lots of books on my device to read whenever I wanted! So I got to the point of having dozens of physical books in the "to read" pile and dozens more of e-books on the list. Over time I’ve deleted books from the platforms and the Sony e-reader itself but thought I’d take a close look at what’s currently in my Sony portal. Ah yes, my purchases. What have I acquired, predominantly at the US$9.99 or slightly higher price? More importantly what have I actually read?
It didn’t take long to tally up the figures. I read 50% of what I purchased. Was I surprised? No, not really. I now realise the books I’m buying in ebook format are those I don’t wish to keep. They are to read and discard. The books I love I still purchase in print. I can read them in anywhere I go. There aren’t restrictions like the weather, water, aircraft nuances. I can share them with friends. Granted they are much heavier, but the authors or genres I know I’ll love, I read in print. The ones I'm a little more uncertain about, I purchase in “e”. The other interesting point, books I love in print, I also acquired in “e”, usually free. The classics like Wuthering Heights or Pride and Prejudice. That way I can take them with me everywhere.
But what have I actually read? Unfortunately only half of it. It was too easy to acquire but unfortunately not to read. Will I continue to purchase ebooks? Darn right I will! I'm just going to be more careful with the "buy now" button and watch those free ebook offers more closely...
But let us take all of the technology out of the equation. And the library model too. You want to read an ebook. Good for you! You've worked out where you are going to source your titles from, how you're going to read them (yes, I’m speaking about devices not eyes for those of you being smarty pants), but did you ever think about how your buying behaviour was being analysed? Hmmm, ebook sales are growing but are we really surprised?
This blog documents my ebook experience from day one. Not the library portal, industry work I do everyday in my job, but personal reading experiences. Ah yes, I fondly remember loading Adobe Digital Editions and working out ways to download the Sony platform (tricky when it is programmed not to recognise Australia). But we worked it out. The Sony e-reader was sent from the US, other e-readers came my way to assess them for both professional and personal use. It seems like a lifetime ago but it’s only 15 months ago.
This whole blog was about me trying to understand the consumer experience of ebooks. Of course it developed over the time to ebooks in general and my professional experience, but let’s take ourselves back to the beginning of the blog when bestseller lists for ebooks spoke only of Stephenie Meyer. All I knew about her was bestseller, teenage fiction. Should be an easy read, I thought. So Twilight it was. Ah, my first ebook purchase. I remember it fondly. I read on a computer within a few days. It was cheap. It was easy. Click. Download. Read. Next book. Same thing. E-reader arrived. Two more books, click, click, tick, tick. Now, all opinions on my reading tastes aside, I was amazed at how easy it was to read the ebooks. I read both on the laptop and on a device.
I read several ebooks in quick succession. I was eager. I wanted more. I was like a newborn vampire. I needed to feed! So I found myself downloading from every possible site. I used publisher sites, library sites, Gutenberg, Sony. If I saw the words free e-book, I signed up. If I saw e-book bundles or $1.00 books, click click, purchase. I couldn’t help myself.
GOODNESS when I think of what I've done, I just shake my head. Did I ever think about how those purchases would track in figures? No, I just wanted lots of books on my device to read whenever I wanted! So I got to the point of having dozens of physical books in the "to read" pile and dozens more of e-books on the list. Over time I’ve deleted books from the platforms and the Sony e-reader itself but thought I’d take a close look at what’s currently in my Sony portal. Ah yes, my purchases. What have I acquired, predominantly at the US$9.99 or slightly higher price? More importantly what have I actually read?
It didn’t take long to tally up the figures. I read 50% of what I purchased. Was I surprised? No, not really. I now realise the books I’m buying in ebook format are those I don’t wish to keep. They are to read and discard. The books I love I still purchase in print. I can read them in anywhere I go. There aren’t restrictions like the weather, water, aircraft nuances. I can share them with friends. Granted they are much heavier, but the authors or genres I know I’ll love, I read in print. The ones I'm a little more uncertain about, I purchase in “e”. The other interesting point, books I love in print, I also acquired in “e”, usually free. The classics like Wuthering Heights or Pride and Prejudice. That way I can take them with me everywhere.
But what have I actually read? Unfortunately only half of it. It was too easy to acquire but unfortunately not to read. Will I continue to purchase ebooks? Darn right I will! I'm just going to be more careful with the "buy now" button and watch those free ebook offers more closely...
13 July 2010
A learning curve for many publishers

How times have changed. I've been having ebook discussions with publishers now for well over seven years. Granted, they are discussions based around the library platform and working with our library customers. Not always a publisher’s favourite type of customer particularly with their requirements. There’s always access issues, pricing models, and various sticking points in any ebook agreement with libraries. What a library wants and what a publisher is willing to offer nearly always varies - and varies dramatically in some instances. As a leading trade publisher said to me, I'm currently selling 30 copies of this book to this library consortium. You think I'm prepared to sell one for the same price but have 30 people access it all at the same time? I don't think so.
But taking libraries out of the equation, ebook discussions with publishers are now very very different to seven years ago. They are listening more. They are engaging more. However if you listen really closely, the verbs they use often sound the same. You get used to listening for the "doing words". When discussing ebooks – whether for direct to consumer, retail or library models – I am still hearing the words like "daunting", "challenging" and phrases like "experimenting with ebooks" or "experimenting with a variety of business models". There’s nothing definite about ebooks. Everyone is looking at this in a slightly different way. The one thing they have in common – is that they are now looking at them. And taking them seriously.
In many ways, Amazon paved the way. Took over the US ebook market and then released The Kindle to the rest of world. There was a surge of interest when the Kindle came to Australia. But I’m putting it down to Apple and the consumer response to the iPad that pushed publishers further. After years and years, ebooks were at the top of their “to do” list. Finally! Everyone’s thinking of them, everyone’s talking about them. The world has gone “e” mad. We’ve got Kindles, Apples, Sonys, Kobo, Blio, Google Books. And no doubt more on the horizon.
We finally have Digital Directors on board with many trade and academic publishers locally. If not, there’s an ebook project manager. When you talk about ebook production, you have people on board who know what you are talking about. If you start talking about DADs, publishers here are aware of their options. There’s only a few names that crop up but I can’t begin to tell you how relieved I am that when you mention DADs to a publisher, they now know what the hell you are talking about (Digital Asset Distributor).
The publishing environment is learning. We're moving on – still slowly when you’ve been talking “e” as long as I have. But it’s moving, and I’m grateful. And while content has been predominantly backlist, many publishers are working on simultaneous release. Ebooks are becoming part of the production process. Publishers have concentrated on digitising their core content. It's been a learning curve for many publishers. File format has been a subject of interest and everyone is learning as they go along. Publishers are thinking about hardcover, trade paperback, paper and e. They are getting content management systems in place, contract negotiations are moving along, ebook vendors are part of the supply chain, and publishers are looking at the digital world in a different light.
But there are still concerns. Imported titles are top of the list. Where do they stand in the “e” world and how are local publishers being compensated for sales generated in the ANZ market. There are more discussions to be had and much to learn along the way.
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05 March 2010
Trying to get a piece of the ebook pie
OK. I've worked in this publishing industry for some 20 years now and the past seven years in library supply, I've worked with thousands if not tens of thousands of publishers and suppliers. We have to have a business relationship with every possible vendor as our library customers expect it. We are here to service our customer's needs and meet all their collection development requirements. From new title alerts to promotional material to books on profile to shelf ready services, we have to provide the full mix. The full kit and caboodle as you can imagine.As the country's leading supplier to academic and public libraries, we are used to working with publishers and suppliers of all different philosophies, business models, customer service principles, business etiquette, professionalism, organisational efficiency. You name it, we know the ins and outs of our purchasing partners. We know what makes them tick. What they do well, what they don't.
Then along comes ebook vendors. A different model. We've worked out the library workflows and watch the dollars transfer from print to e (as you would know if you saw my presentation at the Digital Symposium recently - see last post for full text of my talk). But library ebooks are one channel. Ebook vendors targeting the direct user - either with (or without) a bookselling partner - seem to be coming out the woodwork. Every day there's a new one "getting into" ebooks. Is it my imagination because are they all starting to look and feel the same?! We have Kobo in one corner (great talk at the Symposium BTW Michael!). We've got Blio in another but of course they're not interested in getting content from Ingram Digital because of fierce competition and will go direct where possible to publishers for ebook content. We've got the mighty Amazon, Sony, and of course Google. There's Overdrive who power various booksellers sites as well as the Australian readwithoutpaper.com There's ebooks.com Now O'Reilly is getting in on the act! And so on and so forth.
Ebook vendors launch with all their marketing spin and "bells and whistles". But put them all together, stir them up a bit, and what do they really offer that's different for the end user? With all the larger players, the interface looks pretty similar, the ordering process is usually a few easy clicks, the content isn't remarkable - if it's in ebook format, it's usually there. How do you stand out? If you are an ebook vendor what attracts your customers to you above everyone else?
If you're Amazon, you got in early and got marketshare. You've got millions of loyal customers. Fiercely loyal. You've got the data, the purchasing history, and the clout. And if you're Apple? You've got something everyone has on their wishlist - the iPad. But how are you going to distinguish yourself with ebooks? How are you going to think and act like a bookseller, like a publisher? Amazon's being doing it for years. Apart from already having millions of customers ready and waiting, what are you going to offer that is different to everyone else?
For example, when I think about ebooks, marketing and distribution, I know what I want from my ebook supplier. As an individual who reads ebooks, I can tell you I want a superior browsing service, I want to be able to find titles of interest quickly, clicks to relevant genres, my favourite authors, click click click. I want to see an image, a good description, recommendations, information about the author, and possibly a preview. Has the book won awards? Does the ebook vendor really know books? Can they get the metadata and the target marketing down to a fine art. They have the technology and the customer demand for the e-reading experience. They won't last if they don't get the customer experience right. But when everything starts looking and feeling the same, will we ever get to know them inside out and back to front? I don't think so.... the game has moved on.
13 January 2010
Bring on the Blio
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So Baker & Taylor has the next big thing in ebooks according to some industry experts. Blio was unveiled at the Consumer Electronics show in Las Vegas and what's special about this e-reading platform is its "true-to-print display". The software is free and will be out in February to most internet-enabled devices. At this stage we don't know about rights restrictions or territorial issues. When Sony updated their portal recently you had to state your country and there were only a couple of choices... as we know, Australia did not rate a mention as technically it's not on offer here. But I digress...
Blio is a software platform designed for computers, laptops, tablets, and mobiles. It displays books as PDFs in exactly the same layout and design as they appear in print. Because color is preserved, the software may be an especially good choice for illustrated books. This will be nice! Other features include:
* Open your book in 3D “book view” for realistic page turning
* “Text-only” mode for optimal display on small screens
* Display dual pages, or tile multiple pages
* Enlarge text without distortion
* Enjoy a full color, high-resolution display
Blio is a partnership with Baker & Taylor (yes, for those of you who know where I work, that's our new owners folks!). I'll start working my way through the B&T ebook world and see what I can find out. I'm particularly interested to see about library licensing but from the looks of the blio website it's not a library model...at this stage. I still have the words of the CEO of one of the world's largest trade houses ringing in my ear that he is anti-libraries having ebook access to any of his titles but last time I checked, he had them listed with Overdrive which has been already integrated into major libraries here including Brisbane, Gold Coast, Sutherland, Yarra Plenty etc. But yes, I digress yet again.
The Blio platform will have some 50,000 titles available when the product is launched. B&T has suggested they will contribute some 180,000 titles in due course.
Will be interesting to see where the Blio takes us....!!!
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